Return & Exchange Policy

Return & Exchange Policy

At Waliya Wears, your satisfaction is our top priority. We want you to love every piece you purchase from us. If for any reason you are not completely satisfied, we’re here to help.

Eligibility for Returns & Exchanges

• Returns or exchanges are accepted within 7 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging with tags intact.

• Sale or discounted items are not eligible for return or exchange.

• Customized or stitched products cannot be returned or exchanged.

How to Initiate a Return or Exchange

1. Email us at [your email address] within 7 days of delivery, mentioning your Order Number and reason for return/exchange.

2. Our team will guide you through the process and provide a return shipping address.

3. Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Damaged or Incorrect Items

We sincerely apologize if you received a faulty or incorrect item. Please reach out to us within 48 hours of receiving your order with photos and details, and we will promptly resolve the issue.

Refunds

• Refunds (if applicable) will be issued as store credit or via original payment method, depending on your preference and eligibility.

• Refunds are processed after we receive and inspect the returned item.

Important Notes

• Waliya Wears reserves the right to deny returns if the item does not meet our return policy conditions.

• We do not accept returns or exchanges on international orders at this time.

💌 Need Help?

We’re always here for you. If you have any questions or concerns, don’t hesitate to contact us at [your email or contact form link].

Thank you for choosing Waliya Wears — where tradition meets haute, and every customer matters.